Nines support
Find help with scores, scans and online games. Local practice and manual scorekeeping work without an internet connection.
Contact
Nines is operated by Riccardo Spagni, based in South Africa.
For app support, privacy requests or questions about these terms, email info@playnines.net.
For a technical problem, include your app version, device model and the steps that led to the problem. Send a room code only when it is needed for a private support request. Never send an API key or game access token.
Scores and the closer
The scoreboard shows current totals on the left, from lowest to highest. The lowest total wins when the game ends.
Enter or scan each player’s score. Leave only the closer’s score blank, or enter 0. Every other player needs a score from 1 to 450. If more than one score is blank or zero, Nines cannot tell who closed the hand.
To correct a saved hand in an active game, select one of its scores on the scoreboard. Save the correction, or use the brief undo option if you made a mistake. Finished local games are locked.
Scan a hand
Card scans and personal API keys are available from age 18. Choose your age group when the app asks. Manual entry is available at every age, and you can correct your age group in Settings.
- Lay out up to nine cards with each rank visible. Avoid glare and overlapping rank marks.
- Choose the joker indicator if you want Nines to include its wild-card value.
- Choose Scan cards, then use the camera or select a photo. Landscape photos are supported. Include only the cards for one player.
- Check every detected rank before you confirm the total. Correct, add or remove cards where necessary.
If recognition fails, try a sharper photo with even light, check your internet connection or enter the score manually. Free recognition depends on provider availability and limits. An optional personal OpenRouter key uses your own provider account.
Scans send an image to OpenRouter and its model provider. See the scan privacy details. To change camera access, open your device’s settings for Nines.
Join or resume an online game
Create a game to get a short room code. Share it with your group. Each player joins with the code and marks themselves ready. The service assigns labels such as Player 1. The host starts the game when everyone is ready.
You can close the app between turns. Return on the same device to load the current state and replay moves you missed. Keep the app’s data intact: a player label or room code alone cannot recover a seat whose credentials were removed.
If a move does not reach the server, restore your connection and retry. If the game has changed, refresh it before you choose another move. A room expires after 90 days without a game or lobby change.
Turn notifications
Turn notifications are available from age 13. The app asks for an age group before you enable them. Children below 13 can still play online and replay missed moves when they return.
Enable turn notifications in the online game and allow notifications when your device asks. Check your device’s Nines notification settings if alerts do not appear. Focus modes, battery restrictions and a weak connection can delay delivery.
You can play without notifications. Open the game to check whose turn it is. Notifications do not contain the cards in your hand.
Delete game data
For a local scoreboard, open its options and choose the delete action. This removes that game’s saved scores from the device.
For an online game, the host can delete the room for everyone. Removing it from one device does not erase the server copy. Online rooms also expire automatically. See the retention and deletion details.
If the app reports a storage error, keep it installed until you have resolved the error or saved any recovery export it offers. Reinstalling can remove scores and the credentials for your online seat.